Straight answers to the things people ask us most. Don't see yours? Call or text (281) 407-4795 or email support@the-itguy.com.
Both. Our home services cover individuals and families; our business services cover everything from branding and websites to networks and security.
Yes. We'll talk through what's going on and recommend a plan. There's no obligation to move forward.
Hourly or a flat project price, depending on the job. Either way, you get the estimate in writing and agree to it before we start.
Our regular hours are listed on our Contact page. For urgent issues, we can be reached 24/7, 365 days a year.
As soon as possible. Call or text, and we'll tell you right away when we can get to it.
All the normal ways to pay these days
In person across Liberty County and the surrounding area, at our place, or remotely from anywhere.
Whichever works best. We make in-person visits, you can bring a computer or device to us, and many issues can be solved remotely over a quick screen share.
We're based in Kenefick and make in-person visits within about 30 miles, including:
Liberty County: Kenefick, Dayton, Liberty, Ames, Hardin, Dayton Lakes, Hull, Daisetta, Raywood, Devers, Moss Hill, Moss Bluff, Tarkington Prairie, Cleveland, North Cleveland, Rye, Romayor, South Dayton and South Liberty.
Neighborhoods and subdivisions: Encino Estates, Woodland Hills, Big Thicket Lake Estates, Trinity River Lake Estates, Timber Lake Estates, Winter Valley Estates and Mason Lake Estates.
Chambers County: Mont Belvieu, Old River-Winfree, Cove, Beach City, Anahuac, Wallisville and Hankamer.
Harris County: Crosby, Huffman, Barrett, Highlands, Sheldon, Channelview, Baytown, Atascocita, Humble and Kingwood.
Montgomery County: New Caney, Porter, Splendora and Patton Village.
Hardin County: Batson, Saratoga and Sour Lake.
San Jacinto County: Shepherd.
Don't see your town? If you're within about 30 miles of Kenefick, we can almost certainly come to you. Anywhere else, we can help remotely.
It depends on what's needed and where you are. You'll get an estimate, including any travel, before we start.
Yes. Remote support works from anywhere with an internet connection, and websites, Google listings and email can all be handled without an in-person visit.
Computers, Wi-Fi, scams and everything else that keeps a household running.
We'll tell you honestly. If a repair costs more than the computer is worth, we'll say so and help you choose a replacement that fits how you actually use it.
Yes. We move your files, photos, email and passwords, set up your printer and make sure everything works before we're done.
Yes. We recover the account where possible, lock it down with a new password and two-step sign-in, and check for anything the attacker changed.
Turn off the computer or disconnect it from the internet, don't enter any passwords, and call or text us. We'll clean the computer, secure your accounts and tell you what else to check, such as your bank.
Yes. We can visit them locally, set up simple remote support, and be the patient person they can call.
We'll give you straight purchasing advice and set up whatever you buy, so you get the right machine without paying for things you don't need.
IT support, email, networks and security for businesses without an IT department.
That's exactly who we work with. We act as your IT department, sized to your business, without the cost of a full-time hire.
Yes. Ask about our monthly support plans for predictable maintenance and priority help.
Every plan is tailored to the business. We start by learning how you work, then build the plan around what you actually need, whether that's routine maintenance, security and backup monitoring, priority response or all of the above.
Yes. We set up email, file sharing, Teams and user accounts, move you over from your old system, and manage them properly afterward.
Yes, including separate guest Wi-Fi so customers never share a network with your business systems.
Getting found online, and making your website work for you.
Usually your Google Business Profile, website and listings don't describe all of your services or don't match each other. We align them so Google shows the whole picture.
Yes. We work through Google's reinstatement and recovery process and secure the listing so it doesn't happen again.
Yes. We work with GoDaddy, Wix, Squarespace and more, whether it needs a fix, a refresh or a full rebuild.
Yes. Your domain and website belong to your business, not to us.
It depends on the type of site. A simple informational site moves much faster than one with online booking or a store. You'll have the timeline in writing before any work starts.
Yes. Online scheduling, reminders and payments are some of our most popular additions.
Yes, and not the usual kind. We create functional, unique promotional pieces around your brand. Tell us about your business, and we'll come up with something together.